Shop with Confidence (FAQS)

Thank you for shopping at Algo & Rhythm.  We want you to be absolutely satisfied with your shopping experience every step of the way.  

Listed below are some of the frequently asked questions (FAQ) to guide you in your order, information security, and shipping. 

1.  How do I contact Algo & Rhythm?

We can be reached via email at hello.algoandrhythm@gmail.com.  We are based in Los Angeles, California, USA with a Pacific Standard Time zone.  All emails will be answered within 2-3 business days.  

2.  What payment methods can I use?                                  

We currently accept major credit and debit cards such as Visa and MasterCard.  We also accept PayPal, and Google Pay.

3. How safe is my personal information?

We understand the importance of protecting your data, which is why our payment site uses the latest Secured Socket Layers (SSL) encryption with AES 256 technology for all credit card data that you provide.  You can be assured that your data is reasonably cared for.  For detailed information, please see our Privacy Policy in the footer section of our website.

4.  Do you ship worldwide?

Yes, we ship worldwide, with some special exceptions.

5. When will I receive my order?

Please see our Shipping and Delivery page located at the footer section below for estimated shipping times to specific countries or regions.  

6.  Can I cancel my order?

Yes, you may cancel your order within 48 hours from the time of your order.  Just send us an email at hello.algoandrhythm.com with your order number and a brief explanation of why you are canceling and we will begin the cancellation process. 

7.  How do I return items?

We offer you a 45 day return policy from the date of purchase.  If for any reason you are not completely satisfied with your purchased items, please contact us immediately within the 45 days at hello.algoandrhythm.com.  Please include your invoice number and a brief reason for the return.  Depending on the circumstance, we will be happy to assist you with a refund, replacement, or store credit. If your item is damaged during delivery or is incorrect, please include pictures along with your invoice in your email.  

For detailed information, please see our Refund Policy page located at the footer section of our website.